Refund Policy

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement once the issue is deemed our fault.

US customers have up to 30 days after the shipped date.

SIZING EXCHANGE
Any returns due to size issues or second thoughts are not qualified for exchanges or refunds in those situations.

TRACKING SHOWS ARRIVED

There’s not a whole lot we can do when the tracking info shows it as being delivered. We have the customer check with everyone in their household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located.

Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS so we also suggest having the customer contact their local post office and many times they can get in touch with the actual person who delivered it and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered.

NO TRACKING OR NO MOVEMENT

If a package does not show any movement or lost in transit as well as  passed the allotted time for delivery we will send a new package at our cost to the customer.  We may ask you to check with your customer to very the address or supply us with a new shipping address.